Contact Us

Can't log into your account?
Have you forgotten your password?

Don't worry, this problem has an easy solution.

The first is to request a new password. For that, click on Log In and then click on forgot your password. Enter your email and click send. In minutes you will receive an automatic email with the instructions to modify and obtain a new password.

If after a few minutes you don't receive this email, look in the Spam folder or in the advertising or commercial mail tray; sometimes these automated emails end there.

► If you don't receive the automatic email, contact us using the following contact form and we will generate a new password.

► We send more than 300,000 packages every year and our experience shows us that a very small percentage get lost or not delivered (less than 20 a year). It is extremely rare for a package to go missing. All orders are shipped with a tracking number and the shipment can be tracked in real time.

If your order is delayed and is already outside the estimated delivery time, the best advice we can give you is to contact the transport company directly, indicating your name and the tracking number; this is the quickest way to fix the problem.

Below we provide the contact information:

- Postal shipments : We recommend that you contact the postal service in your country.
- DHL: You can find DHL's contact details on its official website: www.DHL.com
- DPD: You can find DHL's contact details on its official website: www.dpd.com

If they do not offer you a satisfactory answer, contact us using the following form and we will start an investigation with the delivery agency; although you should know that this takes procedures that can last several days.

No worry, your shipment is 100% guaranteed by Mercasystems; If it gets lost, which is very unlikely, we will send it back at no additional cost for you.

► If you want to place an order, we recommend doing it directly on our website. However, if you have any difficulty placing your order, we offer you several ways to do it:

◆ WhatsApp (Monday - Friday 09:00 to 19:00). You just have to click on the following button:

◆ By Phone: ✆ +1 415 763 6064 ( English, Spanish, French:  Monday - Friday 09:00 to 19:00 )

◆ Using the following contact form:

Once your order has been shipped, you will receive an automatic email with the tracking number and a link to track the progress of the shipment. These automated e-mails are sometimes filtered into the Spam (junk mail) folder or the commercial and advertising mail folders. If you have not received it, please check these folders.

Shipment tracking data may take up to 24 hours to update and may take longer for international shipments; So don't worry if your tracking link doesn't work right away or your shipment status doesn't update for a few hours; it's totally normal.

If you want to track your order at this time, just click on the following button: