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Delivery & tracking
See the delivery options, shipping cost and estimated time for your destination before you pay. Once your order is dispatched, we’ll email you a link to track it.
UK & international delivery
Tracked shipments
Shipping cost at checkout
Help if a parcel goes missing
Shipping to your destination
We deliver to the United Kingdom and to customers in many other countries. The available transport methods, costs and delivery times depend on your destination.
Enter your delivery address at checkout to see the options for your order. You’ll know the shipping cost before confirming payment.
Ordering from the European Union?
Orders to EU countries are not processed through this international store. Please place your order through one of our dedicated European stores.
Choose your European store ›Estimated delivery times
These are general estimates after dispatch. The time for your order depends on its destination and transport method.
United Kingdom
4–8 working days
Estimated time for UK deliveries.
United States
1–3 working days
Estimated time for US deliveries.
Europe outside the EU
4–7 working days
For European destinations served by this store.
Rest of the world
7–14 working days
Estimated time for other available destinations.
Delivery times are estimates. Carrier delays, customs and import processing can add time. If an item is on pre-order, its delivery time also depends on when it becomes available for dispatch.
Fast order dispatch
On working days, orders placed before our 1:00 pm cut-off are dispatched the same day.
Orders placed after the cut-off are dispatched the next working day.
Online tracking
Every shipment includes a tracking number.
Once your order is dispatched, we’ll email you the tracking details and a link to follow the latest carrier updates.
Shipping cost before payment
Shipping costs are calculated automatically at checkout.
Add your products and delivery address to see the exact price for the options available to your destination.
Choose your delivery method
The transport methods available depend on your destination and order.
When several options are offered, you can compare them and choose the one that suits you before paying.
Free shipping to the UK and US
Qualifying orders can receive free shipping when they meet the destination, order value and weight conditions below.
United Kingdom
Orders over £75Valid for orders up to 2 kg.
United States
Orders over $95Valid for orders up to 2 kg.
Your cart shows whether your order qualifies and how close you are to free shipping. The available shipping method and final cost are confirmed at checkout.
From checkout to delivery
You can see the delivery options before paying and follow your parcel once it leaves us.
1
Add your products
Choose the products and formats you need.
2
Enter your destination
Checkout shows the available shipping methods and their cost.
3
Choose your delivery
Review the options and confirm your order.
4
Track your parcel
We’ll email you a tracking link after dispatch.
We’ll help if your parcel does not arrive
We guarantee the delivery of your order. If a problem occurs during transport and your parcel does not arrive, contact us.
We’ll work with you and the carrier until a solution is found. You won’t have to deal with the carrier issue on your own.
Delivery questions
The practical details to check before placing your order.
Do you ship outside the UK?
Yes. This store serves the UK and many other countries. Enter your destination at checkout to see whether delivery is available and which methods you can choose.
Can I order here if I live in the European Union?
No. Orders to EU countries are handled through our European stores.
When will you dispatch my order?
Orders placed before our 1:00 pm cut-off on working days are dispatched the same day. Orders placed after that time are dispatched the next working day. Pre-order items are dispatched once they become available.
How much will shipping cost?
It depends on your destination, order weight and delivery method. Checkout calculates the cost and shows it before you confirm payment.
How can I track my order?
When your order is dispatched, we’ll email you a tracking number and a link to follow its progress online.
What if my parcel does not arrive?
Contact us with your order details. We’ll manage the issue with the carrier and work with you until a solution is found.
Need help with your delivery?
We can help with shipping options, costs, tracking or a delivery problem.
Get in touch before or after placing your order.
