Birds
Pigeons
Dogs
Cats
Talk to the Mercasystems team
Ask us about a product, availability or your order. We can help you understand the options before you buy and answer practical questions after your order has been placed.
Help with the product you actually need
You may already know the exact brand and product you use in your loft. Or you may be comparing formats and trying to understand which one fits your birds and your routine. Tell us what you are looking for and our team will help you check the relevant product information.
You can also contact us about stock, a pre-order, shipping to your country or an order already on its way.
How to contact us
Choose the way that is easiest for you. Both options send your question to the Mercasystems team.
Useful for a straightforward question about a product, its availability or your order. You can include the product name or a clear photo of its label if that helps us identify it.
Write to us on WhatsApp › Opens WhatsApp or WhatsApp Web.Contact form
Useful when you want to explain a detailed question, compare several products or include the information we need to look into an order.
Open the contact form › Write your question through our store.What can we help with?
Our aim is to give you a useful answer based on the product, its manufacturer information and the details of your order.
Products, formats and routines
Ask about differences between products, available sizes, the species listed by the manufacturer or how the manufacturer's directions are written. Tell us what you already use so we can understand your question.
Stock and pre-orders
If a product is temporarily unavailable, we can help you check its current status, whether pre-order is offered and what any displayed restock estimate means.
Delivery to your destination
Ask about shipping options, costs shown at checkout or tracking after dispatch. If an order contains a pre-order item, we can explain how that affects when the complete order ships.
Help with an existing order
Contact us if you need help locating an order, understanding a tracking update or reporting a delivery issue. Include your order number so we can find the right details.
Advice that starts with your question
Many customers have products and routines they know well. We will start by understanding what you use and what you need to clarify. If you are comparing two options, we can explain their stated purposes, formats and directions. We will not assume that you need to change a product that already works for your routine.
If the answer depends on information we do not have, we will say so rather than guess.
What should you tell us?
You do not need to write a technical explanation. A few practical details help us answer the right question.
If you are working to a particular date, tell us. We can then explain the current stock or delivery information without treating an estimate as a guarantee.
Questions about illness or treatment
We can help you understand product information and the manufacturer's directions. We cannot diagnose a bird, prescribe treatment or replace an avian vet. If your bird is ill, has symptoms or needs an individual treatment decision, please speak to a veterinarian.
Common questions about our support
You can contact us at any stage of your order.
Can I ask a question before buying?
Yes. You can ask about products, formats, availability or shipping before placing an order.
Can you help if I already know the product I want?
Yes. Send us its name. We can help you identify the right format and check the information shown for that exact product.
Can you help with an order after purchase?
Yes. Contact us about your order, dispatch, tracking or a delivery problem. Include the order number if you have it.
Which contact option should I use?
Use WhatsApp for a short message or the contact form when you want to describe the question in more detail. Choose whichever is more convenient for you.
Tell us what you need
Whether you are checking a product before ordering or need help with a purchase, write to our team. Include the product name or order number when relevant so we can look at the right details.
